God’s Word Inc. — Return and Refund Policy

At God’s Word Inc. (GWI), we want you to be happy with your purchase. Our faith-centered products are designed to help you carry God’s Word wherever life takes you. If something isn't right with your order, we're here to help.

1. Return Window

Eligible items may be requested for return within 14 calendar days of delivery. The 14-day period begins on the date your order is marked as delivered.

To request a return, please contact us within this period. Items must meet the eligibility requirements below before a return or refund can be approved.

2. Return Eligibility

To be eligible for a return, an item must:

• Be unused and in its original condition.
• Be free from damage caused by customer use.
• Include its original packaging, where reasonably available.
• Be accompanied by proof of purchase or your order number.

Items that have been used, washed, altered, or damaged after delivery may not qualify for a return, except where applicable law provides otherwise.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include:

• Your order number.
• A description of the issue.
• Clear photos of the product and any visible damage, if applicable.

We will review the issue and work with you to determine an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable law.

Please contact us before sending an item back. We will provide return instructions when a return is necessary.

4. How to Request a Return

To begin a return request, contact us through the Contact page on our website and provide your order number and reason for the return.

Please wait for return instructions before shipping any product back. Returns sent without prior authorization may experience delays in processing.

5. Return Shipping Costs

For eligible returns due to a change of mind or other customer preference, the customer is responsible for return shipping costs unless otherwise stated by GWI or required by law.

If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can determine the appropriate next steps. We will not ask you to bear costs that GWI is responsible for under applicable law.

6. Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If a refund is approved, it will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

If a replacement or another resolution is more appropriate for a damaged, defective, or incorrect item, we will communicate the available options to you.

7. Items That May Not Be Eligible for Return

Unless an item is damaged, defective, incorrect, or a return is otherwise required by law, the following may not be eligible for return:

• Items that have been used, washed, or altered.
• Items damaged through misuse or normal wear after delivery.
• Customized or personalized items, where permitted by law.

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.

8. Order Cancellations

Our products are fulfilled through a print-on-demand partner. Once an order has entered production or fulfillment, cancellation may no longer be possible.

If you need to request a cancellation or change, please contact us as soon as possible. We will let you know whether the request can be accommodated.

9. Contact Us

For questions about returns, refunds, damaged products, or incorrect orders, please contact God’s Word Inc. through the Contact page on our website. Include your order number so we can assist you efficiently.

Thank you for supporting God’s Word Inc. We appreciate your business and are grateful to be part of your journey.

God’s Word Inc. — More than products. Meaning you can carry.

To start a return, you can contact us at godswordinc1@gmail.com. Please note that returns will need to be sent to the following address: 2770 Butternut Dr. Hampton Va.23666

If more than 15 business days have passed since we’ve approved your return, please contact us at godswordinc1@gmail.com.